
Introduction
Norma Hollowell is an S-rank Fire character in Zenless Zone Zero. Norma Hollowell's specialty is Stun. Faction: External Strategy Department.
On our Zenless Zone Zero tier list Norma Hollowell is S tier, 12th of the 57 characters ranked, from where 7 current tier lists put Norma Hollowell.
Other Fire characters in Zenless Zone Zero: Banyue, Ben Bigger, Burnice White, Evelyn Chevalier, Ju Fufu, Koleda Belobog and 5 more.
Is Norma Hollowell good?
A Fire stunner whose hat Bangboo builds her Preheated Chamber while she's off-field; at 80% or more, her hold Basic triggers a reverse Quick Assist that hands the incoming ally a free Chain Attack. Her EX Special summons turrets that build Daze and deal real damage, so she lifts weaker teams and still adds to strong ones with little field time.
Her burst Daze is weak outside her Ultimate, her damage needs good substats, and she leans on her W-Engine.
Strengths
- Builds Daze in brief appearances
- Real personal damage for a stunner
- Gives allies free Chain Attacks
Weaknesses
- Little burst Daze outside her Ultimate
- Damage needs good substats
- Relies on her W-Engine
Best build for Norma Hollowell
From 3 guidesW-Engine
5 options- 13 of 3
- 23 of 3
- 32 of 3
- 43 of 3
- 52 of 3
Main stats
- Disc 4
- CRIT Rate
- Disc 5
- Fire DMG
/ATK% - Disc 6
- Impact
/Energy Regen - Substats
- CRIT Rate
>CRIT DMG >ATK%
Drive Disc (4-piece)
- 3 of 3
King of the Summit(4)
Drive Disc (2-piece)
3 options- 12 of 2
Swing Jazz(2) - 22 of 2
Woodpecker Electro(2)
Show 1 more set optionShow fewer
- 31 of 2
Moonlight Lullaby(2)
Skill priority
- 1Core SkillSpecial Attack
- 2Chain Attack
- 3Assist
- 4Basic Attack
- 5Dodge
Profile
Norma Hollowell carries the title "Chief Technician". Her birthday is July 26th, and she stands 150cm (5'0") tall. Norma Hollowell is voiced by Wang Xiaotong (王晓彤) in Chinese, Madeline Dorroh in English, Izumi Fūka (和泉 風花) in Japanese, and Kim Yun-chae (김윤채) in Korean. Norma Hollowell was released on 8 July 2026.
Background
If a Hollow Raider and a Bangboo with the same mass both fell from Roscaelifer at the same time, which one would hit the ground first?
is a playable Agent in Zenless Zone Zero, and the Chief Technician of the External Strategy Department.
"Norma, you can't tell customers their hair looks like 'a bird's nest that was hit by an EMP blast.' Next time, try saying: 'Your hairstyle is very dynamic.' Come on, repeat after me."
—Velina, adding on to the External Strategy Department's Official Handbook
"'Destruction is the mother of creation' — That's our Chief Technician's catchphrase.
It's also why our hallways are fixed with fire supression systems every thirty meters...
All for encouraging the flourishing of creativity, I guess..."
—An ESD employee, breaking out in a cold sweat
"Ehn nu, neh nu nah, ehn ne...
(If only I hadn't fallen for those honeyed words and slipped right into her trap...)"
—The Bangboo of Norma's Victims Support Group, who all fell into a deep silence after hearing those words
"Battle Sequence B: Ehn-nah Barrage! Battle Sequence A: Rumble Drill!
Battle Sequence Z... You won't wanna know~
—Norma, showing off her prized weapon stash
Norma Hollowell
"I'll just need to swap out one more part, and we're done~ I'll hook you up with the latest Ether Battery as a reward!"
"That time when you spun around like a top for three days straight was just a rare occurrence!"
"And that one time you walked around all day with your ears!
Impressions
Chief Bangboo Tech Consultant, and also the Chief Troublemaker.
Let's just smooth over today's mess with a few "en-nah"s.
Trivia
In Norma's Character Demo "The Big En-Nah Hypothesis", the smirk Norma gives to Eous after he accidentally slips a wrench down the stairs is a reference to the "Anya Heh face" from the manga and anime Spy × Family, where Anya smirks instead of smiling at Damian after he bullies her in Episode 6.
Stories
3Details
Norma, Chief Technician of the External Strategy Department and a central figure within Marcel Group's technological center. No matter how long or complicated her titles may sound, the young Miss Norma is without question a titan in the field of Bangboo technology. Even Lady Sunbringer herself may not understand every gear and chip inside a Bangboo body better than Norma does.
She fits every stereotype people have about genius scientists: her engineering skills are exceptional, while her people skills are inversely proportional. She takes Velina's "Etiquette Manual" seriously, and is equally serious about never following it.
A firm believer in performance above all, she was once feared by Bangboo due to her radical Bangboo modification techniques and somewhat less-than-Bangboo-centered approach, earning a reputation as a terrifying scientist who would stop at nothing for her research....The safety engineers at the External Strategy Department lab may share a similar view.
It's less that the title of "Chief Technician" crowned Norma in the field of Bangboo technology, and more that Norma herself represents the pinnacle of the Marcel Group's technological achievements.
Story 2
She has absolute confidence in her own technology and is always driven by a curiosity to pursue new things and push boundaries. As for the methods she uses to satisfy that curiosity, depending on one's perspective, they could be described as either "innocent" or "terrifying."
She possesses sharp insight, capable of noticing connections between things that most people would never understand, and her methods of solving problems are often wildly unconventional.
Although feared by Bangboo, she still somehow manages to rope many of them into participating in her experiments. The key is her surprisingly impressive social skills with Bangboo and preschool-aged children alike, though those skills only seem effective on the innocent and inexperienced.
Her methods often leave both people and Bangboo who do not understand her intentions feeling uneasy, yet her deep dedication to Bangboo technology stems not only from scientific curiosity but also from the burden of carrying on Lady Sunbringer's technological legacy.
Story 3
Now if the Bangboo at home ever come down with some strange malfunction, we'll know where to find a "doctor"~!
I think I finally understand how pets feel when they don't want to go to the vet.
Skills
22Basic Attack: Engineering Insurance
Basic AttackPress Basic Attack to activate: Performs up to four attacks forward, dealing Fire DMG.
Basic Attack: Hat Trick
Basic AttackWhen Norma is the active character and is in combat, she gains 1.5% Preheated Chamber per second. When Top Hat Companion is on her head, hold Basic Attack to activate: After firing, Norma throws out Top Hat Companion, ordering it to unleash a round of aerial fire, dealing Fire DMG and storing the current Preheated Chamber. When the skill hits an enemy, it triggers the previous character's Quick Assist. This effect can trigger once every 5s. Once Top Hat Companion has been thrown out, it will accumulate and retain Preheated Chamber at the same speed on behalf of Norma. Norma does not need to stay on the field during this period. After Norma retrieves the Top Hat Companion, she immediately gains the stored Preheated Chamber. When holding Basic Attack, the Top Hat Companion will accelerate toward Norma. If retrieving the Top Hat Companion would raise Preheated Chamber to 80% or higher, the Top Hat Companion will automatically accelerate toward Norma. When Norma switches from on field to off field while in combat, if Preheated Chamber is not full, Top Hat Companion automatically enters the battlefield. Anti-Interrupt level is increased while using this skill.
Dodge: Development Protocols
DodgePress Dodge to activate: A quick dash dodge. Character is invulnerable while using this skill.
Dash Attack: Deadline Rush
DodgePress Basic Attack during a dodge to activate: Spins while firing at nearby enemies, dealing Fire DMG.
Dodge Counter: Compliance Testing
DodgePress Basic Attack during a Perfect Dodge to activate: Commands the Rumble Drill to continuously drill the target, dealing Fire DMG. Character is invulnerable while using this skill.
Quick Assist: Roaring Backup
AssistWhen the active character is launched, press Assist to activate: Commands the Rumble Drill to continuously attack the target, dealing Fire DMG. Character is invulnerable while using this skill.
Defensive Assist: Technological Bastion
AssistWhen the on-field character is about to be attacked, press Assist to activate: Parries the enemy's attack, dealing massive Daze. This skill excels at parrying enemy attacks and reduces the consumption of Assist Points when the character is under intense attacks. Character is invulnerable while using this skill.
Assist Follow-Up: Technological Suppression
AssistPress Basic Attack after a Defensive Assist to activate: Unleashes a series of attacks, dealing Fire DMG. Character is invulnerable while using this skill.
Special Attack: Thermal Shutdown
Special AttackPress Special Attack to activate: Bombards enemies, dealing Fire DMG.
EX Special Attack: En-Nah Barrage
Special AttackWith enough Energy, press EX Special Attack to activate: Operates the turret to fire continuously and launch different types of missiles based on the target's state: When the primary target is not Stunned, launches an Armor-Piercing Warhead, dealing Fire DMG and inflicting a large amount of Daze. When the primary target is Stunned, launches a High-Explosive Warhead, dealing greater Fire DMG. After using this skill, Norma gains 16% Preheated Chamber and enters the En-Nah Barrage state for 32s. While En-Nah Barrage is active, Norma deploys two En-Nah Turrets to join the battle. Continuing to hold extends the firing time by up to 2s, continuously consuming energy. For each 1 point of energy consumed while holding, Norma gains an additional 0.4% Preheated Chamber, and this round of En-Nah Barrage lasts 0.8s longer, up to a maximum additional duration of 32s. Character is invulnerable while using this skill.
Special Attack: Target Practice
Special AttackDuring battle, En-Nah Turret automatically attacks enemies, dealing Fire DMG.
EX Special Attack: Explosive Experiment
Special AttackWhen any squad member Stuns an enemy, or when Norma consumes Preheated Chamber to trigger a Chain Attack, En-Nah Turret deploys its missile bay for 8s. Repeated triggers reset the duration. During this time, En-Nah Turrets automatically attack more frequently. When performing automatic attacks, they launch different missiles based on the enemy's state: When the primary target is not Stunned, launch an Armor-Piercing Warhead, dealing Fire DMG and inflicting a large amount of Daze. When the primary target is Stunned, launch a High-Explosive Warhead, dealing greater Fire DMG.
Chain Attack: Impact Drill
Chain AttackWhen a Chain Attack is triggered, select the character to activate: Commands a swarm of Rumble Drills to deal multiple hits, dealing massive Fire DMG. Character is invulnerable while using this skill.
Ultimate: Doctrine of Superior Firepower
Chain AttackWhen Decibel Rating is at Maximum, press Ultimate to activate: Calls in tactical artillery to bombard enemies ahead, dealing massive Fire DMG. Upon activation, immediately gains 30% Preheated Chamber. Character is invulnerable while using this skill.
Core Passive: Precise Guidance
Core SkillWhen initial CRIT Rate exceeds 50%, every additional 1% increases her CRIT DMG by 0.86%/1%/1.14%/1.28%/1.42%/1.56%/1.7%, up to a maximum increase of 43%/50%/57%/64%/71%/78%/85%. When initial CRIT Rate exceeds 50%, every additional 1% increases the Daze dealt by her EX Special Attack, Special Attack, and Ultimate by 0.44%/0.5%/0.56%/0.62%/0.68%/0.74%/0.8% when they hit an enemy, up to a maximum increase of 22/25%/28%/31%/34%/37%/40%. Norma gains additional ATK based on her Sheer Force. Every 1 point of Sheer Force increases her ATK by 1.25, up to a maximum increase of 1200 ATK. Upon entering the battlefield, Norma immediately gains 60% Preheated Chamber. In Investigation Zone Mode, this effect can trigger once every 180s. When Preheated Chamber is at least 80%, the next Basic Attack: Hat Trick can trigger a Quick Assist regardless of cooldown, and consumes 80% Preheated Chamber to replace the Quick Assist with a Chain Attack.
Additional Ability: Advantage in Numbers
Core SkillWhen another character in your squad is an Attack or Rupture character, or shares the same Faction: When Norma, her creations, or Combat Bangboo hit an enemy, they apply 1 stack of Tech Divide. Each stack of Tech Divide increases the target's Stun DMG Multiplier by 3%, stacking up to 10 times. This effect can stack once every 0.5s. Enemies with Tech Divide stacks have their Stun duration increased by 2s upon becoming Stunned. This Stun duration increase cannot stack with similar effects. When an enemy affected by Tech Divide recovers from Stun, the Tech Divide effect ends. While En-Nah Barrage is active, Norma's ATK increases by 44. This effect scales with character level, increasing by 14 per level, up to a maximum increase of 870. While En-Nah Barrage is active, DMG dealt by all squad members increases by 20%.
Visionary Extremism
Mindscape 1The duration of the En-Nah Turret's missile bay deployed by EX Special Attack: Explosive Experiment increases to 12s. When an Armor-Piercing Warhead or High-Explosive Warhead from any skill hits an enemy, the target's All-Attribute RES is reduced by 15% for 15s.
Axiom of Universal Unity
Mindscape 2The Stun DMG Multiplier granted by each stack of Tech Divide in Norma's Additional Ability: Advantage in Numbers is increased to 6%. When Norma uses Basic Attack: Hat Trick while in combat, she gains 25 Energy. This effect can trigger once every 20s.
Natural-Born Villain Paradox
Mindscape 3Basic Attack, Dodge, Assist, Special Attack, and Chain Attack Lv. +2
Bangboo Superiority Theory
Mindscape 4When Norma consumes Preheated Chamber to trigger a Chain Attack, both Norma and the corresponding Agent gain 200 Decibels.
En-Nah Big Bang
Mindscape 5Basic Attack, Dodge, Assist, Special Attack, and Chain Attack Lv. +2
The Primary Cause of Genius
Mindscape 6After any squad member Stuns an enemy, Norma will continuously summon missiles to bombard random enemies on the field for 6s. A missile is launched every 0.75s, dealing Fire DMG equal to 200% of Norma's ATK to enemies within the area. This DMG is considered Ultimate DMG. Repeated triggers reset the duration. This effect can trigger once every 30s. The Daze inflicted by Armor-Piercing Warhead increases by 30%, and the DMG dealt by High-Explosive Warhead increases by 30%.
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